Privacy Policy
PROPERTYBIDS PTY LTD ACN 607 901 940 – PRIVACY POLICY
Introduction
The Privacy Policy set out below outlines the manner in which we, PropertyBids Pty Ltd ACN 607 901 940 (we, our or us), collect and manage personal information through this website www.propertybids.com.au (Site), directly from you, being the person, organisation or entity that uses our Site or otherwise provided by real estate agents (referred to as you or your). By using the Site or providing us with any personal information, you are taken to have had sufficient opportunity to access this Privacy Policy, read, and agreed to the collection, use, disclosure and handling of your personal information in accordance
with this Privacy Policy. This Privacy Policy is in addition to any other terms and conditions applicable to the Site.
This Privacy Policy may be amended, including with changes, additions and deletions, from time to time at our sole discretion. Your continued use of our Site following any amendments indicates that you accept the amendments. You should check this Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.
If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.
Please read this Privacy Policy carefully. Please contact us if you have any questions – our contact details are at the end of this Privacy Policy.
Respecting Information Privacy
We recognise the importance of protecting the privacy of information we collect that is capable of identifying an individual.
In collecting and handling personal information, we are bound by the Privacy Act 1988 (Cth) (the Privacy Act), including the Australian Privacy Principles, and any other applicable privacy laws in Australia. This Privacy Policy governs the manner in which personal information will be dealt with.
There may be circumstances in which we need to transfer personal information outside Australia. If we do so, we strive to ensure that any organisation to which the information is transferred will be subject to binding privacy obligations although this cannot be guaranteed by us.
Further Data Protection Information
For more information about privacy matters in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner website.
What Personal Information Do We Collect and Why?
In order to provide you with services, answer your enquiries, deal with your requests or improve the services we offer you, we
may collect and process the following personal information about you:
Information, such as your name, email and other contact details (including information that you provide by filling in forms on the Site).
This includes information provided at the time of registering to use the Site, subscribing to our service, posting material, requesting further services or applying for credit. We may also ask you for personal
information if you report a problem with the Site;
proof of your identity including either your driver’s licence and/or passport if you register to bid for properties on our Site. We are required to collect this information under Australian legislation;
If you contact us, we may keep a record of that correspondence;
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
Details of transactions you carry out through the Site;
Details of your visits to the Site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access;
If you are a real estate agent, your contact details and a profile picture; photographs; date of birth; demographic information such as postcode; preferences and opinions; and any other information requested on this Site or otherwise requested by us or provided by you.
If we do not collect this personal information from you, we may not be able to provide you with the services or assistance with what you have requested.
As with most online businesses, we may log information about your access and use of our Site, including through the use of internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
We may contact you to voluntarily respond to questionnaires, surveys or market research and to seek your opinion and feedback. Providing this information is optional to you.
If we receive your personal information from third parties, we will protect it in accordance with this Privacy Policy.
How Do We Use Your Personal Information?
We may use personal information in the following ways:
To ensure that content from the Site is presented in the most effective manner for you and for your computer;
To provide a better service to you, for instance by automatically populating forms on the Site by which you make
enquiries of selected estate agents;
To provide you with service information, products or services that you request from us including contacting and communicating with you; We may:
use personal information held about you to provide you with information about offers, promotions, goods or services, which we believe may be of interest to you; and
share your information with our service providers and other third parties so that they can contact you directly about their offers, promotions, goods or services. If we do use your personal information in
these ways, we will always give you the opportunity to request that your information not be used for further direct marketing in the future;
To allow you to participate in interactive features of our service, when you choose to do so;
To notify you about changes to our service and remind you of your password and username; for internal record keeping;
for market research and business development including website development; f for marketing including direct marketing;
to run competitions or offer additional benefits to you;
to send you promotional information about third parties that we think may be of interest to you; and
for data analytics purposes.
Estate agents: You should be aware that submitting an enquiry regarding a property or an estate agent through the Site will result in the information being passed to the estate agent. What they then do with your information will be their responsibility.
You will need to see the estate agent's privacy policy to find out how that estate agent handles your personal information. We are not responsible for the way estate agents collect, use, disclose or handle personal information.
Who Do We Disclose Your Information to?
We may disclose information held about you to the following types of organisations:
Estate agents and estate agencies;
Third party suppliers who we have engaged to provide you with goods or services on our behalf, so that they can meet your request for those goods or services; credit reporting agencies and courts, tribunals and regulatory authorities where customers fail to pay for goods or services provided by us to them;
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you so that they can contact you directly about their offers, promotions, goods or services. This may include parties located, or that store data, outside of Australia. If we do disclose your personal information for this purpose, we will always give you the opportunity to request that your information not be disclosed for this purpose in future;
third parties to collect and process data including Google Analytics or other relevant business. This may include parties that store data outside of Australia;
relevant public authorities, our legal representatives or other concerned parties, in special situations where, either:
we have reason to believe that disclosing your personal information is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with
our rights or property, users or anyone else who could be harmed by such activities; or o we believe, in good faith, that the law requires disclosure.
We also disclose real estate agent contact details (which may include a profile photo) in association with listings or advertisements on the Site.
Please note that one of our third party suppliers is Google Inc, which supplies Maps API, a service that calculates directions between locations at the request of users of the Site. Google's privacy policy, as amended from time to time (currently located at www.google.com/policies/privacy) is incorporated into this Privacy Policy.
Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information.
If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith.
Your Rights and Controlling your Personal Information Providing us with your personal information is optional to you. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes.
If you provide us with third party personal information then you warrant to us that you have the third party’s consent to provide this.
You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at the email address listed in this Privacy Policy.
You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act. An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us by email setting out details of the breach. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint. To unsubscribe from our e-mail database, or opt out of communications, please contact us using the details below.
Storage, Security and Processing:
We strive to ensure the security, integrity and privacy of personal information submitted to the Site, and we review and update our security measures in light of current technologies. We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we are not responsible for events arising from unauthorised access to your personal information.
Correction and Access
We will endeavour to take all reasonable steps to keep accurate and up to date any information which we hold about you. If, at any time, you discover that information held about you is incorrect, please contact us to have the information corrected.
You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law.
To request access to your personal information, please contact us.
Cookies & Web Beacons
We may use cookies on the Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information.
However, once you choose to furnish the Site with personally identifiable information, this information may be linked to the data stored in the cookie. Cookies, which are industry standard and are used by most websites, including this Site, can facilitate a user's ongoing access to and use of a site. All pages on the Site are coded with measurement software which is transparent to the user. The software makes use of an invisible image at the bottom of the web page. This software stores a "cookie" in the browser, which contains a unique string. This information is collected and aggregated, and in no way does this unique identifier identify a user personally.
Cookies allow us to:
count the number of unique browsers to the Site; customise the Site to your needs; and serve targeted advertising..
We will not and do not marry any of this information that is collected via cookies with any of your personal information (i.e. information that could identify you, for example your name or email address). Your personally identifiable information is stored separately from the information collected for the purposes of behavioural advertising and the cookies used by us for behavioural advertising have an expiry date of no more than 2 years.
If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. However, you should note that cookies may be necessary to provide you with some features of our online services.
We may use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the visitors’ behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
Links to Other Sites:
Our Site may contain links to other websites of interest. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.
Before disclosing your personal information on any other website, we recommend you review the terms and conditions of using that website and its privacy policy.
For any questions or notice, please contact our Privacy Officer at:
PropertyBids Pty Ltd ACN 607 901 940
13 Finniss Court, North Adelaide SA 5006
Email: admin@propertybids.com.au
Last update: 6 October 2015